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What important “marketing trends” do you foresee in the near future?

  1. Marketing budgets and expenditure will gradually shift in growth towards more Digital Marketing & less Traditional Marketing.shift-toward-digital-BIA-Kelsey

  2. Digital Marketing will grow in importance corresponding to our growingly digitalized lives & will soon be the centre all marketing orbits around.Local-Media-Shift-Toward-Digital

  3. Smart-phone-friendly responsive web design & web development will become an established quality-norm, in relation to marketing.Smart-phone-friendly responsive web design web development

  4. Ad re-targeting using browsing history, internet behaviour & predictive search techniques will grow.Banner-Ad-Retargeting

  5. TV advertisements will still be important in combination with online TV video-sharing for quick brand awareness & exposure.TV-ads

  6. Content Marketing will become more important, whether text-based, image-cantered, interactive or dynamic.content-marketing-model-for-2013

  7. Social Media Marketing will become a more diverse new form of “traditional marketing”.Traditional-Marketing-vs-Social-Media-Marketing-Smaller

  8. Search Engine Optimization (SEO) will continue to evolve around social media marketing & the so-called “quality content”.WP-Social-Media-Link

  9. Connectivity to internet through more devices, appliances, public machines & public services will cause simplification & amplification of marketing messages.microcontent

  10. Text-based content will be the norm in online marketing & visual Marketing will continue to compete with traditional text-based content (mainly blogs) using visual content like pictures, videos, inforgraphics, webcasts, podcasts, slides etc.popular content-types

 

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How long will “Social Media Marketing” stay effective?

Social Media Marketing will remain effective as long as people/members on social media don’t lose their social engagement appetite on social networking sites (like Facebook), professional networking sites (like LinkedIn) and/or social sharing websites (like YouTube, Twitter, Pinterest, Instagram, Digg, Reddit etc.).

I LikeThe sheer idea of people losing interest in such websites will cause advertisers to look for different territories to find target audiences, thereby influencing the development of the social media industry itself and its advertisement-based models, when investment money stops pouring in as it used to the last 15+ years

My own depiction of the dependency-relationship Social Media and Marketing have, is as follows:

  1. Social Media Companies need Investors
  2. Investors need Return on their Investment (ROI)
  3. Investor’s ROI needs Social Media Success
  4. Social Media Success for Investors needs Advertisement Money
  5. Advertisement Money needs High Marketing ROI Guarantees
  6. High Marketing ROI Guarantees need High On-site Engagement Statistics
  7. High On-site Engagement Stats need Big Members Bases & Advertisement Model Development
  8. Big Members Bases Growing & Advertisement Model Development need Investment to Achieve Fast Development & Exposure
  9. Investment to Achieve Fast Development & Exposure need the Marketing industry to promote Social Media massively
  10. The Marketing Industry builds a natural “livelihood alliance” with Social Media, and the circle is round again.

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This basically means that as long as member-bases, overall engagement rates and on-site browsing rates do not show alarming decline or become threatened by a new more popular entrant or a next-better-thing, like Skype or Whatsapp (social media Apps), typical social media websites will continue to thrive at exponential and hard to keep rates.

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And if such “threats” appear to be eminent, the affluent giants (like Facebook & Twitter) will “annex” them through acquisition, exactly like Facebook did with it’s $19 billion acquisition of Whatsapp.

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Birth of an alliance

Marketing through social media arose from the basic foundation which marketing has always thrived on, which is reaching target audiences with tailored marketing messages to achieve maximum exposure and high guarantee of marketing ROI (whether sales related or brand awareness related).

social media cartoon

Social Media created the ultimate “reality version” of what was viewed as a “fairy tale world” to the mighty marketing industry, where (potential) customer are no longer fragmented & difficult to reach or to define, but rather gathered, connected & organized happily & voluntarilyin one place (like Facebook, a specific Facebook group or a country-category) to receive the marketing initiatives of businesses and organizations, while members (again, voluntarily) share & contribute their own “user-generated content“, either providing insights for research analysts, facilitating profile-targeting advertising techniques OR spreading the word among their virtual social network members (who are often members of real-life social networks too).

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Viral Magic

The very nature of social media, allows for a strange effect never before experienced in the world of marketing, which is the so-called viral-spread of information, or Viral Marketing

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Viral Marketing means that if every five people who liked (not by smiling at it but by clicking on it) your Facebook updates or Twitter tweet shared this with all of their Facebook friends” or “Twitter followers”, and their friends did the same in a continuous domino-effect of sharing, the number of people who would read your text or click on the link initially posted by you 10 minutes ago, may suddenly be in thousands, in a “split of a second” (or at the click of a mouse).

And all of this is still done happily and voluntarily by the social media crowd. Plus, there is little to no annoyance any more from unwanted SPAM emails jamming your e-mail box or advertisement flyers and folders stuffed in your real home-mail box! How so happily and voluntarily?

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Well,

  • Happily, because membership is mostly free & it allows for convenient social interaction with dear ones or new others.
  • Voluntarily, because registration, content posting and content sharing are facilitated & encouraged by design AND protection of privacy is left to the control of the members themselves (to an acceptable but controversial extent), through the indispensable “privacy settings” option.

Both the marketing industry & the social media players will make sure such a massive marketing platform (better to say an ever expanding marketing universe) will not lose its shine that soon!

It’s a strong & hard to break alliance!

Social-Media-Equals-Modern-Day-Customer-Service

Does social media customer service have any effect on sales?

Yes, not only “any”, but “many” effects, good ones and bad ones.

You go smartly & carefully about providing customer service through social media, and your overall customer satisfaction will rise substantially in a transparent, easily accessible way to potential customer, brand influencers & other brand promoters. Customer satisfaction, naturally, will eventually lead to increased sales.

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Approval rates of social media customer service.

To achieve this, don’t move your whole customer service activities to social media! Dedicate your Facebook page and Twitter account to general inquiries, the type of which you want the given answers to go online, stay online and go viral to promote your brand.

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Impact of Social Customer Service, according to businesses. 

Don’t discuss customer-specific or order-specific info online (respect the privacy of your customers and you own company). Also, don’t solve a dispute online to avoid reputation damage predators from “smelling blood”! Use positive customer feedback on social media to frequently unleash direct sales messages (links, coupons, special offers, discounts, free delivery). Be patient.